Managing HR outsourcing transition under the best possible conditions means
Auditing your current situation (“as is”). You have to describe all your current procedures, time spent on them and the people involved. It is imperative to know what exists today and identify what needs to be outsourced. Most of the time, a company is dealing with several vendors, fragmented processes and systems that vary form country to country. Some subsidiaries have structured processes; others just rely on their vendors to guide them.
This analysis of your current situation will also help you, in collaboration with your service provider, to define your new desktop procedures and responsibility matrix (“to be”). You will be able to rely on standardized control procedures, consistent use of performance metrics, automated reports and benefit from reconciliation in order to continue to grow. You can avoid redundant data entry and gain efficiency by leveraging existing data storage tools.
Studying all the aspects of the transition to a new system. In most cases, data conversion and migration can become sources of dissatisfaction and frustration if not carefully thought out before the actual transition phase starts. It is critical to know if the data that will be transmitted to your service provider are clearly understood and match the corresponding fields.
Developing targeted communications. If you work with various service providers across borders and plan to streamline your processes on a regional or global scale, you will have to recover your data by having them transferred to your new provider under optimum conditions. This can be time consuming and impact your new implementation timetable. So, target your communication in order to inform your current providers and anticipate issues that may occur.
Communication, less technical this time, that targets managers and employees will also be necessary. You must make sure that your people can adapt to and benefit from the new organization. What will change in your employees’ daily lives? How will the HR Department be impacted? What stays in and what goes out?
It is to be remembered that transition to HR outsourcing often means transition to new processes and use of new tools such as manager and employee online portals as well as hotlines for employees’ queries.
Author: Patrick Nolot, Global Program Director, ADP.
Posted: July 20th, 2010
at 12:24am by admin
Tagged with benefit, gain efficiency, implementation timetable, order, redundant data entry, time
Categories: business articles
Comments: 3 comments
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20 Jul 10 at 2:21 am
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5 Aug 10 at 8:20 am
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11 Aug 10 at 10:38 pm